ResponsAbility RMA Software
Webcom's ResponsAbility's Return Merchandise Authorization (RMA) software provides you with the capability of addressing customer returns, tracking of those returns and the corrective action process. Since returns are normally handled by many different departments in a company, being able to track the time spent at each stage of handling takes a networked database application that can handle multiple users.About Us
The leader in simplicity, agility and efficiency, Webcom, Inc. provides software solutions that streamline selling of ALL types of products and services.
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Our ResponsAbility RMA software gives your customers, distributors, and employees the ability to request a return authorization via an easy, customizable form online. When creating a form, a unique case number is assigned to each request instantaneously. At the same time, a workflow engine ensures that the responsible resources within your organization are notified immediately.
Authorized requests are pushed through a predictable and consistent workflow of receiving the goods, inspecting them, testing them, determining a cause of failure, replacing them or repairing them, before the case can be closed. During the investigation/testing phase, your employees, customers and partners can collaborate by providing comments and clarifications, sending notifications, assigning responsibility, exchanging files and drawings, etc. Once a cause has been established, ResponsAbility's RMA software can enforce a proper corrective action process by requiring a root cause, short term fix and long term fix to be provided, both for internal use and for your customers piece of mind.
